1. Making a booking
A booking is confirmed when the website confirms the booking and the required payment has successfully completed. Please check your name, email, session date, guest numbers and other booking details before paying. Online availability can change until payment succeeds.
2. Workshop bookings
Workshop places are subject to the published session capacity and booking cutoff. The website may close bookings before the workshop starts so Elly has time to prepare. Once the cutoff has passed, the session cannot be purchased online even if the booking page was opened earlier.
3. Workshop cancellations and refunds
If you tell Crazy Alpaca that you cannot attend before the workshop begins, the workshop booking can be cancelled for a full refund to the original payment method. You may also ask to transfer your place to another person. After the workshop has begun, including a no-show without prior contact, any refund is at Crazy Alpaca’s discretion, subject always to rights that cannot be excluded under Australian law.
4. Private-party booking notice
Standard online private-party bookings are normally offered only when the selected party has its required preparation period available. The default is 28 days. Shorter-notice bookings may sometimes be possible if Elly has the time and supplies; these are arranged directly and may be created or approved through Admin.
5. Private-party pricing and payment
The party price is calculated from the active Party Package, selected guest band, per-person price and any minimum booking amount shown before payment. For packages using the standard payment structure, 50% is paid to secure the date and the remaining balance is due 7 days before the party. A different Party Package may show a different payment percentage or deadline; the values shown at checkout form part of that booking.
6. Private-party dates and availability
Only available times are offered online. Once a private-party booking is secured, its date/time and the configured setup/reset buffer are blocked from other online customers. If a party is cancelled, Elly can decide whether that time is reopened for booking.
7. Final private-party guest numbers
For packages using the standard rule, the final guest number is locked 7 days before the party so Crazy Alpaca can prepare and purchase the correct supplies. If fewer guests attend after that point, the price does not automatically reduce. Extra guests may be added only if Elly agrees, the package maximum is not exceeded, supplies are available and any additional amount is paid.
8. Cancelling a private party
If the private booking page still offers self-service cancellation before the final guest-number deadline, cancelling there returns the full amount already paid to the original payment method through Square. After that deadline, contact Elly. For later/manual cancellations, Crazy Alpaca will refund the amount paid except for reasonable booking-specific costs that have genuinely already been incurred and cannot reasonably be avoided, recovered or reused for another booking. This may include materials or personalised supplies purchased or prepared specifically for your party. Any amount retained will be recorded against the booking, and the remaining refundable amount will be returned to the original payment method.
9. If Crazy Alpaca cancels or materially changes a booking
If Crazy Alpaca cancels a workshop or private party, you can choose a full refund of the affected booking or, where suitable, move to another available date. If a material change affects the service you purchased, contact Crazy Alpaca and we will work through the appropriate remedy with you.
10. Behaviour, safety and participation
Please follow reasonable safety instructions, use craft materials as directed and treat Elly, other guests, the venue and equipment respectfully. Crazy Alpaca may stop unsafe or seriously disruptive behaviour. Tell Elly before the event about accessibility needs, allergies or other practical requirements that may affect participation so reasonable arrangements can be discussed where possible.
11. Payments and refunds
Online card payments are processed securely by Square. Crazy Alpaca does not store your full card number or CVV. For paid workshop bookings, Crazy Alpaca may retain the last four digits returned by Square for ticket-recovery and security checks. Approved refunds are sent back through the original payment method where available. Crazy Alpaca will submit an approved refund through Square promptly; depending on your financial institution, it may take up to 7 business days to appear in your account.
12. Australian Consumer Law
Nothing in these Booking Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. If the service has a problem for which the law gives you a remedy, these terms do not remove that remedy.
13. Contact
General questions can be sent to contact@crazyalpacastudio.com.au. Booking confirmations and payment messages are sent from bookings@crazyalpacastudio.com.au, and you can reply directly to those emails with booking questions.